We have a UC560 that is experiencing drops and truncates in Voicemail messages. We found that the CUE sofware was 7.1, and figuring that might be part of the problem -- upgraded to 8.6.5 last Friday.
The amount of disconnect/drops have increased. After tracking the logs for a few hours, the following error appears to be the start of the issue.
4/13/2013 6:12 PM,Error,10.1.10.1,ERROR UMS recordFileFromChn: conf or chn 9 is recording
4/13/2013 6:12 PM,Error,10.1.10.1,ERROR UMS dmsApi.cpp.1463: Dms record failed for channel 9
4/13/2013 6:12 PM,Error,10.1.10.1,ERROR ccn LibMedia DBUG PROB_START_RECORDING:Exception in recording: Exception=java.lang.Exception: Failed to get Record Completed event for call 35
4/13/2013 6:12 PM,Error,10.1.10.1,ERROR ccn LibMedia DBUG EXCEPTION:java.lang.Exception: Failed to get Record Completed event for call 35
4/13/2013 6:12 PM,Error,10.1.10.1,ERROR ccn LibMedia DBUG EXCEPTION:\0x09at com.cisco.wf.media.IppeUmsCommunicator.record(IppeUmsCommunicator.java:530)
The errors keep going, I have attached the full set of the common error sequence.
Anybody seen anything like this?
Thanks in advance!
