Voice Systems and Accessories - Small Business

We're having major issues with our UC520 dropping calls, usually when the call is transferred for the call queue.  Could someone please recommend the logs I should run to find out the reason.Thanks

I'm sending a dial string to my SPA8800 FXO (Line 1) by chaning the contact name to the phone number to be dialed like this:<phone number>@<spa8800 gateway ip address>:<specific port for line 1>I need to have the SPA8800 dial a user entered pause in ...

I am trying to install CUC 8.x, I can't find the bootable media / image or a ovf template. In the "Cisco Unity Connection 8.x BE PAK" it only has the PAK file / License and the License and Warranty cd. Where and how do I get the ovf template for the ...

Is there any sort of matrix or detailed description of what exactly each Jabber client app can do, based on the device/OS.  For example, using Jabber in iPad and using UCM in the BE6K, can I make a video call to another endpoint?  Same with iphone, A...

I recently deployed a UC320W with the latest firmware upgrade (2.3.2). My trouble is the auto-attendant intermittently answers delayed ringing calls on the first or second ring no matter what the timer is set to (which is 25 sec.). Doesn't seem to be...

Hi All,We are using SPA502 and 504s with 4PSAs VOIPNow and have a problem with calls coming in on queues.If the software version on the SPA50x > 7.4.6 when a call comes in on a queue the person answering the call can't hear the caller for approximate...

I installed a UC320W system with SPA525G phone. There is an issue that I can't login as administrator at phone. When I typed correct address ex: 10.1.1.1/admin/ I received a message : 403 Forbiden . This is a new one phone. All features works fine wh...

Hi There,We have a UC560 running 8.6.1 and have some 9971's we are testing video calling with.  When we make a video call, the video screen comes up, but it is black.  In addition, the video camera icon is X'd out.  After researching this, it says ch...

Hi everyone. After update the UC560 to 8.6.1 the phones don't receive any MWI notification any more (no red lights and no envelopes on the screen). The MWI numbers are correctly configured. !ephone-dn  599 number A801.... no-reg primary mwi off  !!ep...

We are running into an issue with echo with our UC560 setup.  It is mostly happening at our remote locations where you can hear yourself talking.Though its also happening at the main location, just not as often.  The UC is setup on a PRI.How would I ...

With all of the new features and function of the new firmwares coming out, the UC300 is becoming a really great device.  However, I'm still waiting for the ability to connect remote users to a UC300 over a vpn.When will this feature be available?  Is...

We are looking to setup a UC540 at 2 offices.  The main office will house the UC540, the remote office will have just the phones that will connect through the VPN.  We are using to Cisco ASA 5505 to establish the site-to-site VPN connection.  The VPN...