2610XM with 2 port Analog WIC and NM-8AM-V2

scherndon · ‎11-29-2004

I'm trying to concurrently test both the WIC and NM access solutions in a 2610XM. Initially, the WICs were showing up without problems. With the IOS update to 12.3(8)T5 and setting the "modem country" command I was able to get the NM working.

However, now a "show modem" only gives me the NM (modems 1/0 through 1/7). "Show modem ver" similarly only lists slot 1.

I can manually view the WICs with "Show modem 0/0" but the summary views do not include these modems.

Is there some trick I'm missing with the WICs similar to the modem country command or the mica-modem commands in our AS5300s? Thanks

tepatel · ‎11-30-2004

Do you see any error message about WIC-2AM while booting 2610XM? We need to see what "show diag", "show line" and "show version" reports from 2610XM. Pl. post it here.

scherndon · ‎11-30-2004

router#show diag

Slot 0:

C2610XM 1FE Mainboard Port adapter, 5 ports

Port adapter is analyzed

[edited to reduce message size to post]

WIC Slot 1:

Two Port Modem WIC

Hardware revision 1.0 Board revision H0

Serial number 32124358 Part number 800-08283-01

Test history 0x0 RMA number 00-00-00

Connector type Wan Module

EEPROM format version 1

EEPROM contents (hex):

0x20: 01 37 01 00 01 EA 2D C6 50 20 5B 01 00 00 00 00

0x30: 88 00 00 00 04 04 12 01 FF FF FF FF FF FF FF FF

router#show ver

Cisco IOS Software, C2600 Software (C2600-ENTBASE-M), Version 12.3(8)T5, RELEASE SOFTWARE (fc2)

Technical Support: http://www.cisco.com/techsupport

Compiled Wed 20-Oct-04 11:42 by cmong

ROM: System Bootstrap, Version 12.2(8r) [cmong 8r], RELEASE SOFTWARE (fc1)

router uptime is 21 hours, 40 minutes

System returned to ROM by reload

System image file is "flash:c2600-entbase-mz.123-8.t5.bin"

Cisco 2610XM (MPC860P) processor (revision 0x301) with 127627K/3445K bytes of memory.

Processor board ID FOC08352M23 (3525022305)

M860 processor: part number 5, mask 2

1 FastEthernet interface

4 Serial interfaces

4 terminal lines

32K bytes of NVRAM.

32768K bytes of processor board System flash (Read/Write)

Configuration register is 0x2102

router#show line

Tty Typ Tx/Rx A Modem Roty AccO AccI Uses Noise Overruns Int

0 CTY - - - - - 0 0 0/0 -

Ready

1 TTY - inout - - - 0 0 0/0 -

Idle

2 TTY - inout - - - 0 0 0/0 -

Idle

3 TTY - inout - - - 0 0 0/0 -

Idle

4 TTY - inout - - - 0 0 0/0 -

Idle

65 AUX 9600/9600 - - - - - 0 0 0/0 -

Ready

* 66 VTY - - - - - 10 0 0/0 -

Ready

67 VTY - - - - - 0 0 0/0 -

Idle

68 VTY - - - - - 0 0 0/0 -

Idle

69 VTY - - - - - 0 0 0/0 -

Idle

70 VTY - - - - - 0 0 0/0 -

Idle

Line(s) not in async mode -or- with no hardware support:

5-64

router#show modem config

Modem 0/0 doesn't exist.

router#show modem 0/0

Mdm Typ Status Tx/Rx G Duration TX RX RTS CTS DSR DCD DTR

0/0 UnKn Idle / 1 00:00:00 - - x x - x

Modem 0/0 [line 1], Async1, TTY1

SCM firmware

Modem config: Incoming and Outgoing

Protocol: UnKn, Compression: UnKn

Last clearing of "show modem" counters: never

0 incoming complete

0 incoming failures

0 outgoing complete

0 outgoing failure

router#

tepatel · ‎12-01-2004

For some reason the "show diag" output is not displayed in full. You can attach the show commands as .txt file with this message now. But show version only reports 4 terminal lines and 4 serail lines.. So need to know which NM you have for modems? Is it NM-8AM or NM-8A/S etc..

Pl. try to attach the information as a file..

scherndon · ‎12-01-2004

I did not have the NM in the router at that time, I went back and was trying to get just the WIC-2AM (2 of them) modules working. After I did the "modem country" command, the NM was recognized without any problems.

tepatel · ‎12-02-2004

I don't think that you need any commands to regognize WIC-2AM with NM modules like NM does.

So once you put NM and WIC togather and reboot the router, you will see some console message during booting if WIC-2AM is not recognized. Once the router is booted, issue "show diag" and see the slot status information in which WIC-2AM is installed. You can post console log and "show diag" here for review..may be attach it as a file.

makchitale · ‎12-03-2004

I just tried out the following in my lab:

1) 12.3(8)T5 entbase image. When both the WIC-xAM & NM-xAM-V2 are inserted we see the exact same thing as you do, that is, in “show modem” only see the NM modems & not the WIC modems however we can see the WIC modem when executing “sh modem x/y”.

2) Now in the same setup as above remove the NM modems & just have the WIC modems, we see that other than the “sh modem” output most of the other modem output do not work (like sh modem ver / sh modem log etc).

We seem to be running into CSCea90584 that is not yet fixed. This bug explains what we see above.

Thanks, Mak

scherndon · ‎12-06-2004

Thanks, I'm glad it's not just me. I looked that up in the bug toolkit but couldn't find anything. Is there another ID?

makchitale · ‎12-06-2004

The Release-note says:

WIC-1AM/WIC-2AM modem(s) do not report modem state transitions or any other modem debugs (except for "debug confmodem"). The also are not displayed in "show modem" or "show modem operational-status" nor for CallTracker statistics.

Thanks, Mak