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AnyConnect Upgrade Issue

DaraCocchi5363
Level 1
Level 1

I am experiencing an issue when upgrading the 4.6 AnyConnect VPN client to 4.7. I can sign in using my creds, the client will start searching for an update, starts to install the update, then fails to log me in. I am pulling this from an ASA. I also tried to install from the cisco website. The error: The VPN Client failed to establish a connection. 

 

I have removed all Anti-virus, removed any left overs from the registry. Flush/renew the IP. Turned off the firewall. Uninstalled/reinstalled. Restarted the PC. Checked the config of the users account in ASA. Windows updates. 

 

I have attached a picture of the error message. 

 

Does anyone have any suggestions?

 

Thanks!

 

 

1 Reply 1

balaji.bandi
Hall of Fame
Hall of Fame

General Cause of that error :  (un-install old one, remove any registry entries, install fresh 4.7 and check)

 

The VPN client failed to establish a connection.

Description The AnyConnect service failed to establish a secured connection to the secure gateway. Possible causes include the following:
–Proxy authentication failure
–Protocol handshake failure
–Bad client or server certificate
–Layer 2 communication failures

BB

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