AnyConnect VPN Client Connection Error for Linux

[Gongyuan Yao]

Hi

We have installed Cisco AnyConnect VPN Client version 2.5.0217 for window and Linux machine.

It works fine on Windows but not Red Hat Linux.

Here are the error, anyone has any clue for this issue?

Thanks in advance for your time and help.

gy

=============

[root@phrsuburban bin]# ./vpn connect 65.210.63.20

Cisco AnyConnect VPN Client (version 2.5.0217) .

Copyright (c) 2004 - 2010 Cisco Systems, Inc.

All Rights Reserved.

  >> state: Disconnected

  >> warning: No profile is available.  Please enter host to "Connect to".

  >> notice: VPN Service is available.

  >> registered with local VPN subsystem.

  >> state: Disconnected

  >> notice: VPN Service is available.

VPN>   >> contacting host (65.210.63.20) for login information...

  >> notice: Contacting 65.210.63.20.

VPN>

  >> Please enter your username and password.

Username: [DMcCully]

Password:

  >> notice: Please respond to banner.

VPN>

Welcome!Suburban Hospital JHM

accept? [y/n]: y

  >> state: Connecting

  >> notice: Establishing VPN session...

  >> error: The AnyConnect package on the secure gateway could not be located. You may be experiencing network connectivity issues. Please try connecting again.

  >> notice: Connection attempt has failed.

  >> state: Disconnected

[rahgovin]

Are you using a 32 or 64 bit Linux box? have you used the right Anyconnect client package in case it is 64 bit?

[Gongyuan Yao]

Thanks.

We are using both 64 bits.

Here are the dump:

Red Hat Enterprise Client 5.

Red Hat Enterprise Linux Client release 5.5 (Tikanga)

Linux phrsuburban.nlm.nih.gov 2.6.18-194.8.1.el5 #1 SMP Wed Jun 23 10:52:51 EDT 2010 x86_64 x86_64 x86_64 GNU/Linux

vpn: ELF 64-bit LSB executable, AMD x86-64, version 1 (SYSV), for GNU/Linux 2.6.15, dynamically linked

[rahgovin]

hmmm..just to confirm , you are using the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              anyconnect-linux-64-2.5.0217-k9.pkg package is uploaded on the ASA right?

[Gongyuan Yao]

Thanks.

Our engineer has only installed the client sw.

The vnc server is in

Suburban Hospital JHM

65.210.63.20

We have no idea what HW they are using and whether they have ASA or other FW servers module.

Should require certain software running in ASA or router that the server is connected to?

Thanks for your time and help.

[charlesdf22]

I have the exact same problem with 32bit and 64bit on Fedora 12.  I opened a TAC case but haven't heard anything back.

version 2.5.0217

[Atri Basu]

Hey Charles,

Please provide your case number.

Regards,

Atri.

[charlesdf22]

Working with him now...

615254529

[Atri Basu]

Hey Yao,

Could you please provide the "sh flash" from your ASA? From the logs it appears as though the linux .gz file may not have been installed on the ASA. If it is then please provide the output of "debug webvpn" from your ASA when you try to connect from the linux box.

Regards,

Atri.

[charlesdf22]

2.5.1025 gave the same error.

[Gongyuan Yao]

Hi Atri and all,

Thank you people so much for all of the help.

Atri, unfortunately, we do not have the right to access ASA in server side. I will talk to the users to ask him whether he can get more info back.

Thanks again for all of you people's help.

gy