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Anyconnect VPN Login screen freezes on Red Hat Enterprise Linux 9.3

jedickerson
Level 1
Level 1

I've been using Anyconnect on Linux just fine for quite some time.  Yesterday I upgraded my system to RHEL 9.3 and now the "Cisco Secure Client - Login" pane freezes after I enter my VPN username and password.  Normally, after entering my password, the login process sends a confirmation message to the Okta Verify app on my phone.  But now he login screen on my desktop freezes after I click the "Sign In" button and the Okta authentication never gets called.

Not sure if this is an issue with the Cisco Anyconnect client, the VPN authentication handoff, or a bug somewhere with RHEL.
I'm using Cisco Secure Client for Linux version 5.0.05040.  
Log messages in /var/log/messages don't show any obvious problems.
Everything works fine on Ubuntu 22.04 with the same version of the Anyconnect client.  

Any insights or tips for troubleshooting would be welcome.  
Thanks.

2 Replies 2

stsargen
Cisco Employee
Cisco Employee

What version of Webkit are you running?  You may be hitting a known issue with Webkit 2.42.1. https://bugs.webkit.org/show_bug.cgi?id=262777.  Please make sure you have updated to the latest Webkit release of 2.42.2.

Excellent!   Thanks for the suggestion.   The installed version was webkit2gtk3-2.40.5 ( Red Hat's versioning ).

I downgraded the webkit2gtk3 packages:
    # dnf downgrade webkit2gtk3 webkit2gtk3-jsc
    ...
    Downgraded:
    webkit2gtk3-2.38.5-1.el9_2.3.x86_64 webkit2gtk3-jsc-2.38.5-1.el9_2.3.x86_64

Now Anyconnect is working great.   Thanks again!