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ASA error message for user account using pbkdf2

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erics08
Beginner
Beginner

‎09-26-2023 04:06 PM

Hello, I have a remote company that lost their AnyConnect password to get into our VPN. This hasn't been touched in years and I only have CLI access at this time. Any idea on this error message and how to get around it? I tried using a password that was 33 characters, upper, lowercase, numbers and special character and still got this error message. Any suggestions?

(config)# username remote_user_1 password password123!  pbkdf2  
ERROR: Malformed pbkdf2 hash

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Milos_Jovanovic
VIP Alumni
VIP Alumni

‎09-28-2023 04:34 AM

Hi @erics08,

If you want to input username/password in this format, system expects to get hashed password, usually in form $sha512$5000$some_random_characters==.

If you want to reset password and input something manually, then you need to use "username remote_user_1 password password123!", without pbkdf2 keyword.

Kind regards,

Milos

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