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kitkat0981
Beginner

Cannot access (RDP) VPN user

Hi all, I'm not that well versed in cisco VPN and I'm having a problem. I need to access remote users system for troubleshouting and I cannot ping or access anything on their laptop when they are connected to VPN. For example, a user would get an IP of 172.16.4.132 when logged into vpn but I cannot ping him from the CLI, or can I access his laptop via RDP. S    172.16.4.132 255.255.255.255 [1/0] via 207.x.x.x, dmz What could be the issue and how can I fix this? Im on 10.8.24.0/24 network S    10.8.0.0 255.248.0.0 [1/0] via 172.16.0.7, Internal which has a route to 172.16.0.0/16 C    172.16.0.0 255.255.0.0 is directly connected, Internal The ASA is 172.16.0.3 which i can ping from my desktop on 10.8.24.0. Device info: This platform has an ASA 5520 VPN Plus license. Cisco Adaptive Security Appliance Software Version 7.2(5) Device Manager Version 5.2(5) Hardware:  ASA5520-K8, 512 MB RAM, CPU Pentium 4 Celeron 2000 MHz Internal ATA Compact Flash, 256MB BIOS Flash AT49LW080 @ 0xffe00000, 1024KB

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kitkat0981
Beginner

Anyone have an idea?

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