10-12-2017 05:51 AM - edited 03-12-2019 04:37 AM
When I try to connect from my home network to my work network I get the following error:
10-12-2017 04:55 PM
Hi stefandenhartog,
The DART shows connectivity issues:
******************************************
Date : 10/11/2017
Time : 22:53:09
Type : Warning
Source : acvpnagent
Description : Function: CNetEnvironment::logProbeFailure
File: NetEnvironment.cpp
Line: 1437
Invoked Function: CHttpProbeAsync::SendProbe
Return Code: -27066354 (0xFE63000E)
Description: HTTP_PROBE_ASYNC_ERROR_CANNOT_CONNECT
HTTP (host: x.x.x.x)
******************************************
Date : 10/11/2017
Time : 22:53:09
Type : Error
Source : acvpnagent
Description : Function: CNetEnvironment::TestAccessToSG
File: NetEnvironment.cpp
Line: 1390
Invoked Function: CNetEnvironment::analyzeHttpResponse
Return Code: -28966899 (0xFE46000D)
Description: NETENVIRONMENT_ERROR_PROBE_INCOMPLETE:Network Probe could not contact target
******************************************
Date : 10/11/2017
Time : 22:53:09
Type : Error
Source : acvpnagent
Description : Function: CNetEnvironment::testNetwork
File: NetEnvironment.cpp
Line: 783
Invoked Function: CNetEnvironment::IsSGAccessible
Return Code: -28966899 (0xFE46000D)
Description: NETENVIRONMENT_ERROR_PROBE_INCOMPLETE:Network Probe could not contact target
******************************************
Date : 10/11/2017
Time : 22:53:09
Type : Error
Source : acvpnagent
Description : Function: CNetEnvironment::TestNetEnv
File: NetEnvironment.cpp
Line: 230
Invoked Function: CNetEnvironment::testNetwork
Return Code: -28966899 (0xFE46000D)
Description: NETENVIRONMENT_ERROR_PROBE_INCOMPLETE:Network Probe could not contact target
******************************************
Date : 10/11/2017
Time : 22:53:09
Type : Information
Source : acvpnagent
Description : Function: CNetEnvironment::TestNetEnv
File: NetEnvironment.cpp
Line: 268
Incomplete probe count is 2
******************************************
Date : 10/11/2017
Time : 22:53:09
Type : Information
Source : acvpnagent
Description : Function: CNetEnvironment::TestNetEnv
File: NetEnvironment.cpp
Line: 370
Network accessible. Retesting connectivity to the secure gateway in 20 seconds.
******************************************
Keep in mind AnyConnect works over port tcp/udp 443, the Shrewsoft VPN client works over udp 500 which will explain why that one works.
In this case i will recommend you to contact your ISP since looks like they are blocking you 443 traffic, if you need to troubleshoot further i will recommed you to take captures on the ASA from public to public ip and run wireshark on the PC while trying to connection from your home network.
Hope this info helps!!
Rate if helps you!!
-JP-
02-05-2018 11:04 AM
It's been a while, but the problem is still appearing.
I have contacted my ISP, and the first question was "Can you tell me what a VPN connection is." so that wasn't very successful, and they stated they didn't do support for any client software support so that looks like a dead end.
I have attached Wireshark logs from my desktop while trying to connect to to my work vpn.
I'll ask my colleague to send me log files from the ASA or do you need Wireshark logs from the same time as the ASA logs?
Thanks for your support!
02-15-2018 07:01 AM
Does this help?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide