Cisco AnyConnect connection fails

[Dr.Dolittle]

Hello,

We have a problem with AnyConenct.

Our customers can no longer connect. The error message appears: "AnyConnect was not able to establish a connection to the specified secure gateway. Please try connect again."

The common Internet connection is deactivated for all clients.

We have only had the bug since changing our ISP.

Anyone have an idea how we can address the problem?

Thank you
Danny

[Jewgeni Uschegow]

Hi,

can you write, where anyconnect is configured (ASA or FirePower) and what which FW version do you have?

Regards,

[Dr.Dolittle]

Hi,

9

sorry i forget it. The config is on the ASA. The FW Version is 9.1 (2)

Danny

[Jewgeni Uschegow]

Can show the output from debug webvpn anyconnect 255?

[Dr.Dolittle]

yes it works. That is strange

[Jewgeni Uschegow]

Antivirus software can at times interfere with the connection process of the AnyConnect Client VPN and not allow it to connect to external networks or servers because of security reasons.