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Cisco Anyconnect Umbrella does not work anymore

khichdo
Level 1
Level 1

I work for a company that uses Cisco Anyconnect for our VPN. We also use Umbrella for security when on/off network.

 

Everything was working fine, but recently the following thing started happening.

 

When using WiFI:

 

1) Roaming Security/Umbrella shows GREEN when not connected to VPN.

2) I dial in to VPN and authenticate.

3) Umbrella stays green for a couple of minutes, then turns RED. It never comes back to green. All DNS lookups and network requests start failing. Laptop becomes unusable.

 

Disconnecting/Reconnecting/Rebooting/Reinstalling CISCO client does not help.

 

When using Ethernet

 

1) Umbrella shows RED when not connected to VPN.

2) I connect to VPN and authenticate.

3) Umbrella now becomes green. But sometimes, it will become RED after some time. Disconnect/Reconnect will fix it until it happens again.

On ethernet connection is flaky. It works most of the time.

 

I look at /opt/cisco/anyconnect/umbrella/data/beacon-logs/service/acumbrellacore.log logfile on my Mac, and I see that the logfile has message like "Encrypted probe failure" when the connection goes down.

 

Some googling indicated that IPV6 causes this problem. I disabled IPv6. I have rebooted the laptop and it doesnt fix anything.

 

Is there any way to do a local override and disable Umbrella.

 

My Anyconnect Version: 4.10.04071

OS Version: Mac OS Monterey v12.4 (Version 12.4 (Build 21F79))

 

Please help! My mac on WIFI has become unusable with VPN. I wont be able to work when I travel.

 

3 Replies 3

as per points you expressed, i suspect VPN DNS settings. have any changes done in anyconnect client profiles? seems like your PC unable to connect DNS while you are connected to VPN. check that as a first step

Please rate this and mark as solution/answer, if this resolved your issue
Good luck
KB

hi! 

 

Thanks for your reply. I am not a admin, so I dont know.

 

How do I find out what my DNS settings are? When I look at the adapters in the Mac, it shows to be pointing to my router. But my router is working fine, when not using Umbrella.

Marvin Rhoads
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