Good morning everyone,
This is the first time posting in the community or being in contact with Cisco experts, so sorry in advance for wrong terminology.
We are currently in the pilot process of upgrading from Windows 10 22H2 clients to Windows 11 24H2. During the upgrade task sequence, one-step is to also upgrade from Cisco Anyconnect (Version 4.10.08029) to Cisco Secure Client (Version 5.1.8.122). The general upgrade process is working smoothly, all modules are available after the upgrade finishes and the configuration files are being copied from the old directories into the new ones.
Now, some early pilot users are reporting, that the Cisco client is sometimes reporting the message “Incorrect PSK provided for network SSID XXXX. Please reselect network and enter a valid PSK if permitted.” when connected via VPN, in addition, dropping the network and password to the previously functional private WiFi. It is not reproducible on other devices, which is why it is giving us a hard time to figure out what is going wrong. The event logging on an affected device is flooded with information, a clear reason is not apparent though.
Following software packages are being upgraded to:
- Cisco Secure Client – AnyConnect VPN
- Cisco Secure Client – Network Access Manager
- Cisco Secure Client – Secure Firewall Posture
- Cisco Secure Client – Diagnostics and Reporting Tool
We’ve looked through the support and community articles, but couldn’t find any real clue.
Has anyone come across a similar behavior before and does know what might causes this ?
Thank you very much in advance!
