Clear AnyConnect Azure SSO credentials

[Jinseng]

We just configured AnyConnect SSO on our Meraki appliances.  It's working well, but I have a question about clearing authentication.  My computer is Azure AD Joined and I login with my work email address.  That account also has the ability to authenticate to the AnyConnect VPN.  At one point I was prompted for authentication (a browser like window popped up and asked which account I wanted to use, I selected my work account signed in, and selected Yes when prompted to keep me signed in).  Now every time I connect using AnyConnect, it uses those credentials.  I want to test using another account, but I can't find how to clear those credentials.  I tried clearing my IE browser cache (files and cookies), but that didn't help.  I also tried reinstalling AnyConnect, and clearing "%ProgramData%\Cisco\Cisco AnyConnect Secure Mobility Client".  Any other thoughts?

Thanks.

Thanks.

[Jitendra Kumar]

if you are using Windows, try to clear the credential manager and clear the saved password. same removed from the other internet browsers as well that you are using.

Thanks,

Jitendra

[Jinseng]

We are using Windows.  There are no credentials stored in Manage Network Passwords, No credentials Stored in Edge Chromium, and this is a Windows 11 machine so IE doesn't exist on it to check.

After logging in once, now every time I click Connect, it automatically authenticates me.  I can't even view/confirm which credentials it's using.

[Jitendra Kumar]

please share and connect client preference setting snap.

Thanks,

Jitendra

[Jinseng]

I'm not sure exactly what you're asking for.  Is this what you want to see?

[rschaffer]

Delete all files and folders under...

C:\Users\[USER NAME]\AppData\Local\Cisco\Cisco AnyConnect Secure Mobility Client\*.*

The VPN client will now prompt for credentials

[dsaliva319]

I'm on windows 11 and tried this. It did not work. Azure SSO still uses the account I logged into the laptop with.

[rschaffer]

If you have a work account setup, you will need to disconnect it and delete the files under C:\Users\[USER NAME]\AppData\Local\Cisco\Cisco AnyConnect Secure Mobility Client\*.*
Reboot and try the VPN client without reconnecting the work account. 

Remove work account: Settings>Accounts>Access work or school>Disconnect

[Jinseng]

Rschaffer, Disconnecting a work account will be a No-Go for many people/businesses.  Hopefully there's another way.

[Jinseng]

I no longer have this environment set up, but will keep this in mind if/when I run into this again. Thanks a lot.

[DmytroKostiuk]

Hi, maybe someone has some ideas how to fix this?