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Posture assessment failed: Hostscan CSD prelogin verification failed..

mabrill
Level 1
Level 1

Hello,

we are using CAC v4.5.00058 and Hostscan v4.7.01076.

We've got around 20 incidents (out of thousands of users) facing this issue.

 

Anyconnect.txt

******************************************

Date        : 03/25/2019
Time        : 10:44:20
Type        : Information
Source      : acvpnui

Description : Function: ConnectMgr::doCsdApiLaunch
File: ConnectMgr.cpp
Line: 8099
Performing CSD prelogin verification.


******************************************

Date        : 03/25/2019
Time        : 10:44:22
Type        : Information
Source      : acvpnui

Description : Function: ConnectMgr::doCsdApiLaunch
File: ConnectMgr.cpp
Line: 8103
CSD prelogin verification finished with return code -1


******************************************

Date        : 03/25/2019
Time        : 10:44:22
Type        : Error
Source      : acvpnui

Description : Function: ConnectMgr::doCsdApiLaunch
File: ConnectMgr.cpp
Line: 8116
Invoked Function: csd_prelogin
Return Code: -1 (0xFFFFFFFF)
Description: unknown



******************************************

Date        : 03/25/2019
Time        : 10:44:22
Type        : Error
Source      : acvpnui

Description : Function: ConnectMgr::launchCSDStub
File: ConnectMgr.cpp
Line: 7827
CSD failed to launch.


******************************************

Date        : 03/25/2019
Time        : 10:44:22
Type        : Information
Source      : acvpnui

Description : Message type information sent to the user:
Posture Assessment: Failed


******************************************

Date        : 03/25/2019
Time        : 10:44:22
Type        : Warning
Source      : acvpnui

Description : Function: ConnectMgr::processCSDData
File: ConnectMgr.cpp
Line: 3664
Invoked Function: launchCSDStub
Return Code: 0 (0x00000000)
Description: returned 0 and response 9



******************************************

Date        : 03/25/2019
Time        : 10:44:22
Type        : Error
Source      : acvpnui

Description : Function: ConnectMgr::processResponseString
File: ConnectMgr.cpp
Line: 10745
HostScan Processing Failed


******************************************

Date        : 03/25/2019
Time        : 10:44:22
Type        : Error
Source      : acvpnui

Description : Function: ConnectMgr::processResponseStringIkev2
File: ConnectMgr.cpp
Line: 11204
Invoked Function: ConnectMgr::processResponseString
Return Code: -29622259 (0xFE3C000D)
Description: CONNECTMGR_ERROR_UNABLE_TO_PROCESS_AGGAUTH



******************************************

Date        : 03/25/2019
Time        : 10:44:22
Type        : Error
Source      : acvpnui

Description : Posture assessment failed: Hostscan CSD prelogin verification failed..


******************************************

Date        : 03/25/2019
Time        : 10:44:22
Type        : Information
Source      : acvpnui

Description : Message type error sent to the user:
Posture Assessment Failed: Hostscan CSD prelogin verification failed.


******************************************

libcsd.log

[Mon Mar 25 10:44:22.179 2019][libcsd]Function: parse_response_headers Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\common\libhstransport\hs_transport.c Line: 173 Level: trace :parsing http headers done
[Mon Mar 25 10:44:22.179 2019][libcsd]Function: process_response_headers Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\common\libhstransport\hs_transport.c Line: 249 Level: trace :processing http response headers done
[Mon Mar 25 10:44:22.179 2019][libcsd]Function: hs_transport_get Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\common\libhstransport\hs_transport.c Line: 1477 Level: trace :sending get request done
[Mon Mar 25 10:44:22.180 2019][libcsd]Function: hs_transport_get_data_to_file Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\common\libhstransport\hs_transport.c Line: 1642 Level: trace :getting data to file
[Mon Mar 25 10:44:22.198 2019][libcsd]Function: hs_transport_get_data_to_file Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\common\libhstransport\hs_transport.c Line: 1660 Level: trace :getting data to file done
[Mon Mar 25 10:44:22.199 2019][libcsd]Function: hs_download_file_s Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\common\libdownload\hs_download.c Line: 538 Level: debug :downloaded file: C:\Users\xxx\AppData\Local\Cisco\Cisco HostScan\bin\cscan.exe.gz
[Mon Mar 25 10:44:22.204 2019][libcsd]Function: hs_download_file_s Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\common\libdownload\hs_download.c Line: 552 Level: error :error decompressing: C:\Users\xxx\AppData\Local\Cisco\Cisco HostScan\bin\cscan.exe.gz
[Mon Mar 25 10:44:22.206 2019][libcsd]Function: update_file Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\asa\libupdate\update.c Line: 316 Level: error :unable to download to library: C:\Users\xxx\AppData\Local\Cisco\Cisco HostScan\bin\cscan.exe
[Mon Mar 25 10:44:22.208 2019][libcsd]Function: update_binary Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\asa\libupdate\update.c Line: 416 Level: warn :unable to update binary: cscan.exe
[Mon Mar 25 10:44:22.210 2019][libcsd]Function: arg_set Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\asa\libcsd\args.c Line: 97 Level: debug :set argument (host)=(https://x.x.x.x)
[Mon Mar 25 10:44:22.211 2019][libcsd]Function: verify_scanner Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\asa\libcsd\csd_api.c Line: 467 Level: error :unable to verify scanner binary.
[Mon Mar 25 10:44:22.213 2019][libcsd]Function: csd_prelogin Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\asa\libcsd\csd_api.c Line: 937 Level: error :unable to locate scanner.
[Mon Mar 25 10:44:22.419 2019][libcsd]Function: csd_free Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\asa\libcsd\csd_api.c Line: 616 Level: debug :csd_free()
[Mon Mar 25 10:44:22.419 2019][libcsd]Function: csd_free Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\asa\libcsd\csd_api.c Line: 626 Level: debug :shutting down posture library, killing scanner...
[Mon Mar 25 10:44:22.419 2019][libcsd]Function: hs_dl_load Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\common\libcommon\hs_dlhandler.c Line: 115 Level: trace :attempting to load library (kernel32.dll)
[Mon Mar 25 10:44:22.419 2019][libcsd]Function: hs_dl_load Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\common\libcommon\hs_dlhandler.c Line: 137 Level: trace :library (kernel32.dll) loaded
[Mon Mar 25 10:44:22.419 2019][libcsd]Function: set_debug_priv Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\common\libcommon\hs_process.c Line: 980 Level: debug :The token does not have the specified privilege.
[Mon Mar 25 10:44:22.450 2019][libcsd]Function: set_debug_priv Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\common\libcommon\hs_process.c Line: 980 Level: debug :The token does not have the specified privilege.
[Mon Mar 25 10:44:22.450 2019][libcsd]Function: csd_free Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\asa\libcsd\csd_api.c Line: 629 Level: debug :waiting for scan thread to terminate.
[Mon Mar 25 10:44:22.450 2019][libcsd]Function: csd_free Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\asa\libcsd\csd_api.c Line: 631 Level: debug :scan thread terminated.
[Mon Mar 25 10:44:22.450 2019][libcsd]Function: csd_free Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\asa\libcsd\csd_api.c Line: 642 Level: all :goodbye.
[Mon Mar 25 10:44:22.451 2019][libcsd]Function: hs_log_free Thread Id: 0x1804 File: C:\temp\build\thehoff\Mera_MR10.804119978489\Mera_MR1\posture\common\libcommon\hs_log.c Line: 436 Level: info :Logging system shutdown

Maybe someone can help me, if you need further information please post it here.

 

Thanks!

Regards

2 Replies 2

sandevsingh
Level 1
Level 1

I have the same issue. did you find the resolution? 

I am also experiencing the same issue. Currently have a TAC case open and we are not making much progress.

 

I have users who intermittently experience this problem and one user who experiences this issue every time.

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