Thunderbird email can't send or receive email under Cisco Anyconnect

[dan.scully]

My Thunderbird home email account works fine until I enable Cisco Anyconnect.  However, my work email account works fine with or without VPN.  Same with my wireless Canon printer as well.

[Marvin Rhoads]

This almost always has to do with the policy that has been configured by the administrator of the VPN head end. Typically there may be content filtering of tunnel configuration settings that prevent access to non-corporate email or local network devices.

[MHM Cisco World]

I think the issue is with domain 
can I see the config of ASA and email domain ?

[dan.scully]

Where do I find the ASA config, Email is smtp.aol.com

[dan.scully]

Where do I find the ASA config, Email is smtp.aol.com

[dan.scully]

Can you please reply to me?  I don't know what the ASA is or where to config it.  My email is smtp.aol.com.

[MHM Cisco World]

Hi, 
your Anyconnect client end in ASA or in router ?

[dan.scully]

OK, what is ASA and how do I look into its config?

[Marvin Rhoads · Accepted solution]

ASA is the VPN head end that I mentioned in my initial reply. You as an end user cannot see or modify its configuration.

You need to contact your company's IT department to request resolution.