Hi Rick,
I contacted with the company where I bought the device (Pix501). They send me a customer number which is related to SMB support and I made my registeration there. But this doesnt help me to download tools and utilities and to access many usefull documentations. Before writing this to you, I entered to SMB support site and saw that my registration there (3450560), but I tried to make a support request and site says that invalid login. I realized long email conversations with several cisco supporters and with the firm and no result. As far as I understand, my machine registered through the firm where I buy the device and if they give me their own user credentials to access cisco resources my problem will be solved, but they are not volunteer to do that. I don't want to put a blaim on cisco support personel on that but for a personal buyer, huge cisco company seems don't have a solution to offer. I'm not very hopeful about the result unfortunately after huge email traffic with cisco for a solution but at least I would like to request from you to raise my point in cisco support circle for a possible solution. My SMB contract number is 3450560 and my name is Safak Kayhan. I can also send you all e-mail history of the problem. Thank you for your help.
Regards.
Safak
