Hi
I am getting moderately frequent (about half a dozen times a day, seemingly random times) disconnections from our VPN, with very peculiar and specific behaviour. It's anyone's guess where the actual fault is, but I was hoping someone here might recognise what this particular combination signifies.
The symptoms are as follows:
* I start out happily connected to the VPN.
* I lose connection to the VPN (I know this happens slightly before because the thing I'm working on stops responding).
* The Cisco AnyConnect Secure Mobility Client notifies me, and attempts to reconnect.
* If I do nothing, it continually fails to reconnect, indefinitely. Obviously it times out at some point, but if I try again it still keeps failing.
* During this time, the signal strength on my wifi is shown as low (one bar). It is normally high, though watching it now it does go to one bar on occasion. I do not believe actual signal strength where I am is the actual issue, as it is not a problem on other devices in the room and as I said it is generally reported as high. Though a temporary interruption in the signal or similar would be a plausible trigger.
* If I go to "Network" in the client, and simply reselect the same wifi that I am already connected to, it is then immediately able to reconnect to the VPN.
As such, the disconnection can be resolved quite quickly, but unfortunately in the meantime it has kicked me out of other software that I'm running, and which takes a long time to re-establish and recover afterwards (even if I have remembered to save my work).
This isn't a thing that happened once, this is a pattern that I have observed as I said multiple times a day, and every time it's unable to reconnect until I re-select the wifi. For a while I was fixing it by connecting to another network and back again, but I recently realised I could cut that step short. As such, it seems to be that there's no real issue in the underlying signal, internet access or VPN itself. Instead, it seems like one piece of software somewhere (maybe Cisco's, maybe Windows, maybe the router, who knows) has got itself in a state of believing itself to be disconnected, and is unable to recover without some kind of reset.
Is this particular combination familiar to anyone? Does anyone understand these things enough to know what it indicates? Even just knowing which piece of software or equipment to blame would be a huge step forward.
Thanks in advance,
Steven
