checked contracts/subscriptions.....

[pidmtw-is]

 My company is Panasonic, I logged into your website, checked contracts/subscriptions, and saw cisco-case-contract from another company

why ?? 

Is there an information security risk?

[balaji.bandi]

i would check is the device in the network with that serial number, are you the owner, then you need report to cisco to change the contract on your name, if the device not in your network, then this may be  (I am thinking mistake tagged to your account).

[Kasun Bandara · Accepted solution]

check your inventory with given serial number. if the device is with you, inform to cisco partner who purchased device from and ask them to correct it. or you can inform cisco team.

[Leo Laohoo]

This happens all the time and to everyone. 

Happens when your company goes through different authorized Cisco resellers.  

Our company, alone, has over 175 Service Contracts because one of our vendors keep generating new ones.  They do this because agents get "sales points" for every new customer they signed up.  Since they are generating new Service Contracts, that equates to a "new customer".  

Good luck trying to untangle this mess.  We have been asking our Cisco AM/SE for >5 years.

[amojarra]

Hi @pidmtw-is 

I have checked your contract number, I can see the GU Name and ID is Correct.

kindly check he attachment 

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