Hello,
I will need a quick explanation on how your environment is laid out for your Web Content Appliance.
1. Is your proxy transparent or explicitly proxied? Do you have multiple proxies that you are load balancing?
2. If it is explicit, do you use a PAC file or is the proxy configured in the network configuration?
3. If it is transparent, what do you use to redirect traffic? Is it wccp or L4 redirection? What kind of device are you using to redirect traffic? ASA, Catalyst, Nexus, something else?
4. Is there any third party devices being used between the proxy and the clients or between the proxy and the outside world?
5. What are your authentication requirements? How are you authenticating them (NTLMSSP, TUI, or Basic)?
Thank you for answering these questions.
Christian Rahl
Customer Support Engineer
Cisco Web Content Security Appliance
Cisco Technical Assistance Center RTP