CIsco WSA issue After upgrade from 14.0.4 to version 15

[iin-mujahid]

Hi Master,

I am facing an issue while upgrading Cisco WSA from version 14.0.4 to 15.0. When I read the release notes, I noticed that upgrading to version 15.0 requires enabling a smart license, which I have already done.

I performed the upgrade, and I did not find any error logs. However, after restarting and logging back in, I saw that the WSA version remained at the old version (14.0.4). I assumed that the upgrade might need to be done in stages, so I upgraded from version 14.0.4 to 14.5.2, and that was successful.

However, when I upgraded from 14.5.2 to 15.2, the same issue occurred. After rebooting, it reverted back to version 14.5.2.

Has anyone experienced the same issue and how can it be resolved?

[amojarra]

Hello @iin-mujahid 

Hope you are doing fine, 

Please open a TAC case, we will check and correct the boot partition. sometimes after hard-reboot or sometimes due to some issues in the upgrade, you might face the same issue. this can be fixed with backend access.

Regards,

Amirhossein Mojarrad

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[iin-mujahid]

Hi @amojarra 

Yes, i already open ticket, status for now upgrade working fine

upgrade fail because we have custom category duplicate