Cisco WSA unable to fetch LDAP group information from LDAP server

[ezzaariyouness]

Hello,

I have Cisco WSA integrated with LDAP server, which I'm not able to fetch LDAP group information.

below the LDAP configuration :

and below the error message that I'm getting 

Can you please help me solve this issue.

Best Regards

Younes

[amojarra · Accepted solution]

Hello @ezzaariyouness 

Kindly double check your query strings, I can refer this link : User Guide for AsyncOS 15.0 for Cisco Secure Web Appliance - GD(General Deployment) - Acquire End-User Credentials [Cisco Secure Web Appliance] - Cisco

section: Creating an LDAP Authentication Realm

 Please share with us the version of your WSA.

this defect might not be your case: CSCwe44510 : Bug Search Tool (cisco.com) 

Regards,

Amirhossein Mojarrad

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[ezzaariyouness]

Hi amojarra ,

Thank you for your help, that's solve my issue.

This is related to the bug : CSCwe44510.

Best Regards

Younes  

[ccieexpert]

this is helpful as well..

also for troubleshooting the best is to use LDAP 389 unencrypted, so you can actually see the full LDAP exchange using a packet capture.. and once things are working move to encrypted 636..

https://www.youtube.com/watch?v=R_RMn19THi0