03-19-2013 08:32 AM
I can not manage an Ironport S370 from SMA M670 !!!
The manager show me the next message in the Identity tab: * Realm or sequence not found
I can import the configuration but I can´t publish it because the manager show the next message "Incompatible AsyncOS Version"
Manager system:7.9.1-030
WSA system:7.5.0-833 for Web
03-19-2013 11:35 AM
Please make sure that the WSA is correctly assigned to the configuration master 7.5. If it is not assigned to a config master the box cannot be managed.
Christian Rahl
Customer Support Engineer
Cisco Web Content Security Appliance
Cisco Technical Assistance Center RTP
03-19-2013 01:03 PM
Christian,
I could not assign it because the identity tap show me this message.
03-20-2013 04:35 AM
Can you take a screenshot of the following items in the M series?
Christian Rahl
Customer Support Engineer
Cisco Web Content Security Appliance
Cisco Technical Assistance Center RTP
03-20-2013 09:14 AM
I imported the configuration from the device JUNO1 because it has the version 7.5...
03-20-2013 11:02 AM
In that last image location. Can you click on one of the WSA's names?
Christian Rahl
Customer Support Engineer
Cisco Web Content Security Appliance
Cisco Technical Assistance Center RTP
03-21-2013 07:08 AM
03-21-2013 07:40 AM
Well the issue right now is that juno1 is assigned to the wrong configuration master. Please verify that under Management Appliance -> Centralized Services -> Security appliances -> Juno1 is assigned to config master 7.5.
Christian Rahl
Customer Support Engineer
Cisco Web Content Security Appliance
Cisco Technical Assistance Center RTP
04-28-2022 12:31 AM - edited 04-28-2022 12:32 AM
Thanks, this was exactly the issue I faced after upgrading the WSA from 12.5.x to 14.0.2!
It seems this still is an issue and causes the initially posted error message "* Realm or sequence not found".
Once I set one of the WSA boxes to Configuration Manager 14.0 I finally could assign the AD to the policies.
03-21-2013 08:28 AM
I expected this answer because it sounds obvious, but you would assign the configuration if the manager show you
* Realm or sequence not found after imported it ?
03-21-2013 08:43 AM
The box is not refreshing the correct information from the WSA. This would be caused because different config masters interact differently with the WSA's. So a 7.1 config master cannot refresh the correct data from the 7.5 box.
Christian Rahl
Customer Support Engineer
Cisco Web Content Security Appliance
Cisco Technical Assistance Center RTP
03-21-2013 08:48 AM
Ok but are there any way to delete from the manager both configuration?? , after that I could imported de configuration again!!
03-25-2013 04:32 PM
Hi Oscar,
Could you please clarify your question so we may be able to best answer ?
Sincerely,
Erik Kaiser
WSA CSE
WSA Cisco Forums Moderator
03-26-2013 01:33 PM
Don´t worry, I solved it.
Thanks for your help.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide