05-21-2012 11:26 AM
05-22-2012 11:27 AM
Physically, it’s a Dell box.
The UID is “unit identifier”, you hit the button on the front, or back and it goes to flashing so you can find the box from the other side of the rack…
If its orange, you have a hardware issue…. Failed drive, bad or unplugged power supply, overtemp, memory errors, failed fan… etc.
I’m not sure how much visibility TAC has to that level, but they should be able to pull ESM logs so they can tell what’s up and get the part or box replaced…
Ken
05-22-2012 10:52 AM
Hello,
Which lights are you wondering about? I know of no documentation that describes the lights.
I can give you a few descriptions on the lights that you want to know about.
Christian Rahl
Customer Support Engineer
Cisco IronPort - Web Security Appliances
Cisco Technical Assistance Center RTP
United States Ironport: 1-877-641-IRON (4766)
05-22-2012 11:15 AM
Hello Christian,
The UID light is blinking amber. Do you know what that means?
Regards.
05-22-2012 11:27 AM
Physically, it’s a Dell box.
The UID is “unit identifier”, you hit the button on the front, or back and it goes to flashing so you can find the box from the other side of the rack…
If its orange, you have a hardware issue…. Failed drive, bad or unplugged power supply, overtemp, memory errors, failed fan… etc.
I’m not sure how much visibility TAC has to that level, but they should be able to pull ESM logs so they can tell what’s up and get the part or box replaced…
Ken
05-22-2012 11:34 AM
Thank you Ken.
I will open a TAC.
If anyone has more information feel free to share it.
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