Problems loading a CA certificate/key pair

[oscar.perez]

I have a S650 WSA appliance, I got a CA Signing Certificate (from Godday.com). I had to convert the original certificate from .spc (PKCS#7) format to the standard PEM required by Ironport, I use OpenSSL to do the convertion. Before doing the confcert procedure, I have checked the pair for matching and everything looks ok. (https://www.sslshopper.com/certificate-key-matcher.html), at the confcert procedure I don't get any errors, but the certificate does not show at the GUI and also at the CLI I can not listed the certificate.

I am using the latest verion at the WSA.

Thanks,

Oscar

[khoanguy]

If the cerfiticate does not show in GUI, it was probably not uploaded.  If you do a self generated cerficate you will see the download link, it should be the same for the certificate you upload.  You might need to open a support ticket and get further assistance.