Push error for subscription CTA: SCP failed to transfer to

[spacemeb]

Hello,

We receive multiple alerts regarding the below:

Push error for subscription CTA: SCP failed to transfer to

It seems there was a bug back then, but I am not sure if there is any way to resolve that.

I tried to re-scan the keys but it did not work.

Any other ideas?

[amojarra]

most likely this issue is : 

[1]WSA needed the SSH host key updated

[2] WSA was using the wrong username for the CTA push

Check Connectivity

Follow these steps to check connectivity:

1. Log in to the CLI of the WSA.

2. Enter the logconfig command.

3. Enter the hostkeyconfig command.

4. Enter the scan command.  (Maybe you need to delete > commit > then Scan)

5. Enter the CTA server hostname: etr.cloudsec.sco.cisco.com

6. Choose All when asked for the SSH protocol type.

7. Enter Y when asked whether the CTA host key should be added.

it is safer to open a TAC case