Receive WSA alert email

[360rundll]

Hi all,

The Critical message is:

An application fault occurred: ('json/decoder.py raw_decode|338', "<type 'exceptions.ValueError'>", 'No JSON object could be decoded', '[_coro.pyx coro._coro._wrap1 (coro/_coro.c:8505)|757] [periodic_reports/system.py execute_subscription_by_id|237] [periodic_reports/system.py execute_subscription|179] [periodic_reports/report_task.py run|134] [periodic_reports/report_task.py _get_report_query_ids|377] [json/__init__.py loads|307] [json/decoder.py decode|319] [json/decoder.py raw_decode|338]')

Product: Cisco S380 Web Security Appliance

Model: S380

Version: 10.5.1-296

Serial Number: xxxxxxxxxxxxxxxxxxxxxx

Timestamp: 01 Jan 2018 00:00:03 +0800

What is meaning of this alert for WSA?  Is it critical for appliance?  How to solve this issue or something workaround?  Thx a lot!

B.R.

[Ken Stieers]

Looks like a periodic report isnt working.
So I'd conside it not critical to actual function of the WSA

I seem to remember a bug related to periodic reports.... Search the bug tool on Cisco's site...

[Handy Putra · Accepted solution]

Hi,

The application fault message is due to defect CSCvf71696 (Scheduled & Archived PDF reports fail with critical error on 10.5.1 version).

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvf71696/?reffering_site=dumpcr

At the moment there is no fix on this defect as of yet, however there is a workaround:

Workaround:

While the WSA fails to generate the report, you can manually generate the report as follows:

1. Go to Reporting -> Scheduled Report link in GUI
2. Click on the "Report Title" of the report you want to generate
3. Click on "Preview PDF Report"
4. This will generate a report with the time range specified in the report with the end date of the current day.