S395 web ui super slow

[ezzaariyouness]

I have Cisco WSA S395 version AsyncOS 15.1.0 that is super slow when try to authenticate using local account .

It's take 2 minute to load the web Gui.

Can you help me solve this issue?

Best regards

Younes

[ccieexpert]

It could be a DNS resolution issue.. can you check if DNS is resolving properly... i have seen slowness when DNS resolution was not working..

[ezzaariyouness]

Hello @ccieexpert 

The DNS is resolving properly.

Best Regards

Younes

[amojarra]

Hello @ezzaariyouness 

Hope you are doing fine

[1] May I ask if the CLI is also slow, or it is just the GUI? 

[2] Have you tried another browser?

[3] will your traffic to the WSA's management interface get proxied or you have bypassed that from being proxied?

[4] Is it like always slow, or when the load on WSA is high the GUI is slow?

[5] is the slowness while you were trying to log in for the first time or navigating between the pages is also slow?   

Regards,

Amirhossein Mojarrad

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[ezzaariyouness]

Hello @amojarra 

I'm doing well, hope you are good too.

[1] yes the CLI it's also slow when the WSA load the session (after the authentication).

[2] yes, tried different browser, I get the same result.

[3]  the management traffic is bypassed from being proxied.

[4]  is always slow.

[5] the slowness happen while I'm trying to log in for the first time and also when trying to display dashboard reporting.

[amojarra]

Thanks for the information @ezzaariyouness 

we need to check from backend to see if there is any issues, or any hardware issue. it is best to open a case, TAC will check internally.

In Parallel you can review your SHD logs to see the total CPU usage + some internal process + number of requests on WSA and ... 

https://www.cisco.com/c/en/us/support/docs/security/secure-web-appliance/220446-troubleshoot-secure-web-appliance-perfor.html

Regards,

Amirhossein Mojarrad

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