WSA Web tracking is very slow

[slizarraga]

The reports I obtain using the Web Tracking tool take a lot of time when I want to export the report. Sometimes so much time that I have to log in again to the WSA, in that cases, the report is lost.

Some weeks ago, it was not so slow; I think it started when somebody asked for importing a lot (near 4) reports at the same time in the same device.

Do you know how can I check what is going on? I thought about reeboting it, but it is not so easy because it serves for a lot of users night and day.

Can I reload that process?

Thanks for your help,

[donnylee]

I think it is a good idea to log a support request to the WSA support to look into the status of the reports and their consistencies. There are things end-user cannot find out or see to verify such issue.

Regards,

Donny

[Erik Kaiser]

What version is your WSA at ?