Hi,
In Webex meeting, host can lock the meeting to prevent uninvited guests from joining the meeting. Anyone trying to join after the meeting room is locked will be informed they can not join the meeting.
Was the user trying to join meeting scheduled on Webex platform or other third party service? How was he trying to join? Was he able to join from his computer?
Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.