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ce 9.6.4 Personalization Custom wallpaper not working (black screen shown instead)

mbuonocts
Level 1
Level 1

When uploading a custom .PNG image, the codec output a black image. The web GUI shows the preview thumbnail correctly, as if the custom wallpaper was loaded. With custom wallpaper disabled, the output shows the default CE background.

 

Seen this happening on a DX80 and on a Webex Codec Plus, both on ce 9.6.4

1 Reply 1

mbuonocts
Level 1
Level 1
This was actually resolved uploading a .zip file instead.