CSCwn92195 - Voicemails are all playing garbled audio

[TimothyShea96966]

A customer of ours has reported this bug post update. What information would Cisco like me to collect?

[TimothyShea96966]

I'm pending confirmation from my customer that they've updated their Windows OS and reinstalled their Dell audio drivers. Then I'll submit a TAC case.

[DannyWasHere]

Have you heard anything?  One of ours is now working properly...and I did nothing.  But the two others still have the issue.

[TimothyShea96966]

Our customer reverted to an older version. They weren't interested in troubleshooting the bug so we could not continue with a TAC case.

[DannyWasHere]

Two of ours are Dell optiplex MFF and one is an Acer Laptop.  Updated all drivers and Even removed the latest WIndows update to see if that would help.  No go.

[DannyWasHere]

I have 3 out of 10 computers with this issue.  Started Thursday.  2 are in the same office and same model of Dell computers.  One is on a laptop at home. Voicemails are fine when they go to a different computer, sign into Webex, and listen to the voicemail. Does not seem to matter what audio device they are using.