I have a paid account and it appears as free

[jalcbel]

I have contracted a monthly payment account and when opening the app, my user appears as if it is a free account, consequently the meeting is cut off after 50 min. Aid?

[josviz]

Hello @jalcbel,

Make sure you are logging into the correct paid Account or if you have multiple Subscriptions.

References:

https://help.webex.com/en-us/article/3z1b8z/Subscriptions-in-Cisco-Webex-Control-Hub

https://help.webex.com/en-us/article/nctesy/Provisioning-and-Subscription-Statuses-in-Cisco-Webex-Control-Hub

Cheers,

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[jrsteele21]

I'm assuming you have verified and claimed your org domain?  Did you claim your account when you did this too?  If I'm not mistaken, if you had a free account setup prior to verifying and claiming your org domain and you did not claim the user, the user would still be a free account.  Other option is to open a TAC case, i have had issues where the Webex team has had to make changes on the backend because things just get "stuck".