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Merging multiple subscription under one org

syukriwahid
Frequent Visitor
Frequent Visitor

Hi All,

Good Day.

is it possible to merge multiple subscription?

The subscription is under one org.

The issue that my customer facing is:

main subscription suspended due to lapse payment.

main subscription 5 license user.wewbex.com

I'm not sure what happened, instead of clearing the lapse payment.

They enroll for a new subscription.

now we have:

subscription_2 3 license user2.webex.com
subscription_3 2 license user3.webex.com

it creates a problem when users only aware of user.webex.com.

as to utilize the license, user will need to login to the URL which it is assigned.

example : user was assigned with license from subscription_2.

he will need to login to user2.webex.com

please advise.

 

 

 

 

 

 

 

 

 

1 Accepted Solution

Open a case with customer service from  https://customerservice.cloudapps.cisco.com/ they could be able to help you. 



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1 Reply 1

Open a case with customer service from  https://customerservice.cloudapps.cisco.com/ they could be able to help you. 



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