02-13-2023 06:29 PM
Hi All,
Good Day.
is it possible to merge multiple subscription?
The subscription is under one org.
The issue that my customer facing is:
main subscription suspended due to lapse payment.
main subscription 5 license user.wewbex.com
I'm not sure what happened, instead of clearing the lapse payment.
They enroll for a new subscription.
now we have:
subscription_2 3 license user2.webex.com
subscription_3 2 license user3.webex.com
it creates a problem when users only aware of user.webex.com.
as to utilize the license, user will need to login to the URL which it is assigned.
example : user was assigned with license from subscription_2.
he will need to login to user2.webex.com
please advise.
Solved! Go to Solution.
02-13-2023 07:27 PM
Open a case with customer service from https://customerservice.cloudapps.cisco.com/ they could be able to help you.
02-13-2023 07:27 PM
Open a case with customer service from https://customerservice.cloudapps.cisco.com/ they could be able to help you.
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