Hi all,
I encounter a problem as suggested in the subject : a hundred of our 4000 accounts are concerned.
A quick explanation :
for most accounts, 3 SIP addresses are attributed : one called "cloud-calling" and two called "personal-room" : one of these is prefixed by personal room number and the other is prefixed by fisrtname.lastname.
For the accounts on error, we have the "cloud-calling" type sip address, but the other two are missing or just one these two.
I can see that by using the REST API (Webex Teams part if I understood all well). These accounts have no personal room configured in most of the cases, so I want to enable it.
Using the REST API, I can update the licences the user has access to.
Using the XML API (Webex Meetings part), I can update the account to :
- enable the meeting center service (
<use:meetingCenter>true</use:meetingCenter>) ;
- enable the personal room (<use:isEnablePMR>true</use:isEnablePMR>) ;
By doing this, the account should be ok, but :
- most of the time, it still misses one or two SIP addresses (of the "personal-room" type)
- sometimes, the <use:accessCode>123456789</use:accessCode> value does not correspond to the value reported by the REST API.
What can I do in order to have these accounts ok with all the three SIP adresses ok and reported by the REST API and have both personal room number identical to each other (REST API number = XML API number) ?
Regards,
