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Speaker Track Camera 60 is not connected to Cisco Webex Codec Pro

Annie - Vega VN
Level 1
Level 1
Hi All, We are installation the Cisco TelePresence Speaker Track 60 together with Cisco Webex Codec Pro and facing the issue “No Cameras found. Make sure that the control cable between the camera and the system is connected. To enable the remote when there are no cameras connected, active the IR sensor on the system”. It's happened when client upgrade the software version from CE9.7 to CE9.9. Does anyone have the same issue and if yes, how do you solve ? Thank you in advance for your helps.
Best Regards,
Annie - Thuy Tran
Office Manager

Vega Projects Vietnam Company Limited
M: +84 977 672 275 - E: annie.thuy@vega-global.com
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