Update Failure

[Pepco Rob]

Many of our employees have been having issues with blank boxes popping up when calls come in. I went to look at everyone's version only to find out that some of them have not been updated. When I click the "Check for updates" button, it states that something went wrong and try giving it another shot. Unfortunately, that is the same message I continue to get. Has anyone experienced this issue? Does anyone have a suggestion on how to correct this error?

[Jeff-PCC]

Did you get the issue resolved?   

If not, I wonder if it is related to the "Webex Aware" software update that has been giving incorrect devices statuses. A device will be registered and fully operational (make/receive calls), but Control Hub shows the device as 'Offline'.

If it is 'Offline' you cannot perform any administration on it as CH thinks it is not connected.

[sameh.shouhdy]

Hello 

Do you have screenshot for the issue .. ?

Thanks