05-05-2022 09:10 AM
Many of our employees have been having issues with blank boxes popping up when calls come in. I went to look at everyone's version only to find out that some of them have not been updated. When I click the "Check for updates" button, it states that something went wrong and try giving it another shot. Unfortunately, that is the same message I continue to get. Has anyone experienced this issue? Does anyone have a suggestion on how to correct this error?
06-13-2022 11:06 AM
Did you get the issue resolved?
If not, I wonder if it is related to the "Webex Aware" software update that has been giving incorrect devices statuses. A device will be registered and fully operational (make/receive calls), but Control Hub shows the device as 'Offline'.
If it is 'Offline' you cannot perform any administration on it as CH thinks it is not connected.
05-11-2022 05:02 AM
Hello
Do you have screenshot for the issue .. ?
Thanks
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