Webex - Blur my Background Feature

[stevenle]

So Zoom / MS Teams has a blur my background feature during video calls. We're a Webex organization though and I don't currently see this feature for Webex. Looking in the desktop app and over the web, the option to do this doesn't jump out at me. Teams / Zoom have had this feature for a while. Would be poor on Webex's part to not have some type of feature like this. Definitely comes in handy now with everyone for the most part working remotely. We're Cisco Webex Meetings Desktop app version is 39.7.7.27.

Anyone know if this feature is available?

[cmanes5480]

hm, I can't find the release. Virtual backgrounds is in 39.8. I'll test on my new ipad instead of my iPhone 6.

[cmanes5480]

yeah disregard. Once I went live with video on a newer ipad, there was a slider there for blur. 39.7.7.27

[stevenle]

Doesnt work on my iPhone 6 either. Thanks for the info on the iPad. iOS is a poor workaround anyway. Not many remote employees want to use an iPhone or iPad for conference calls. An option for sure. I proposed that to my boss and he said he used his kids free school Zoom account for a conference call so he could blur the background. Not really what we want when we're paying for an enterprise collaboration solution.

I received the below from Webex support. Think the Cisco Webex team is asleep at the wheel. Others are innovating in this space and bringing forth more creativity. Pretty poor response, but it's all they have at the moment I guess. 

"Virtual Background capabilities are only available on iOS devices with A9 processsor, there no timeline for its availability for MAC and PC. Please take a look at this link to get more information.

https://help.webex.com/en-us/80jduab/Webex-Meetings-Change-Your-Video-Background

I’ll monitoring your case for 48hours, please revert back with any other query you may have."

[kcc276]

I would love to have this feature in the Webex Desktop app.  I don't use my phone to connect to meetings so having it in iOS and not in the desktop app doesn't make sense to me.  If they can add it there, why can't it be added to the desktop app.

[stevenle]

This describes new features upcoming in later desktop versions/ https://help.webex.com/en-us/xcwws1/What-s-New-for-the-Latest-Versions-of-Webex-Meetings.

Unfortunately no mention of the blur my background feature. I agree the iOS version is a poor option for enterprise users. While I can appreciate that this feature may be difficult to engineer into the desktop app, Zoom / MS Teams have had this feature for years and keep improving on it. I'm not knocking Webex, but our user base is disappointed that a standard feature that's been around for years isn't on the market share leaders base application. 

Cisco, please make this happen!

[chrisconnolly]

Its available in the iOS Webex Meetings client right now but not the desktop client. Also available on the DeskPro if you have the money and desire to go that path.

[Harkamal.Singh]

do you know what is the minimum iOS version required to use this feature?

[stevenle]

Thanks for the reply. I have an iPhone 6S and with the latest version of Webex meetings and not seeing the blur feature. Anyone have an idea what the supported iOS device list is? Seems like they would have that somewhere but I can't find it. 

[Jaime Valencia]

https://help.webex.com/en-us/80jduab/Change-Your-Video-Background-on-Your-iOS-Device

[JANLOUDA]

Hi 

I have the same problem and didi not find a solution on the link above.

Tapping on camera icon during the call just switches the camera on/off, it does not offer any function to blur background.

I am on iPhoneSE, iOS 13.3, latest Webex meetings app.

Any suggestions?

Regards,

Jan.

[beland001]

I found this on Cisco :

Your iOS device must have an A9 processor or above to support virtual backgrounds and background blurring.

Normally Iphone 6S is configured with a A9 processor so it should work.