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Webex Integration in Lotus Notes. Webex buttons are not visible, even if productivity tools are installed correctly.

zharoeka
Level 1
Level 1

Hello,

 

I installed Productivity tools on Customers PC. Almost all User can see Webex ribbon in Lotus Notes, when they create an invitation. But some User have an issue with that.

 

User can't see webex ribbon in Lotus Notes, when they create a meeting.

 

I already reinstalled Webex Productivity tools and Webex Meeting App. Download new Version from Webex Portal and installed it, but they still have the same issue.

 

Webex Admin Site is ok, and many users have no issue, so that should be Lotus Notes integration Problem.

 

Could you please give me some advise what to check next?

 

Thank you!

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