Hi,
Is anyone else having issues connecting to or managing Webex from a 4G/LTE mobile network connection? Or any ideas where the problem might lie. I have narrowed down the following things do work from this connection ...
- Download from main Webex web pages
- Use previously installed Webex Meetings application to join meeting from an Invite (for example from TAC)
- Use newly installed Webex Meetings application to join a meeting as guest without entering my Webex Account details
- From web browser, create a new free Webex account
The following don't work ...
- From web browser access any of our company account pages, ie anything in form "our-company.webex.com"
- From web browser, after creating free Webex account, I can't access the account management pages for example the initial password setting pag
- On a new Webex Meetings application install, I can enter my company account credentials - it fails after asking for the company Webex URL
- With the existing Webex Meetings application install, where my account details were previously entered, I can't start a meeting - it sits for around 20 seconds or so then the application silently closes
Any suggestion? All these functions work if I use a VPN client so my connection appears to originate from a different IP address, which rules out issues like bandwidth, latency or MTU. DNS lookup of our "our-company.webex.com" domain returns the same results and address, with or without VPN.
This particular 4G network uses CGNAT in case that's relevant.
Thanks Tony S
(ps I thought I created this post in Webex Admin, but it got saved as a blog. I'll try to delete the duplicate.)
