Webex Team - is not allowing call forwarding

[AhmedAziz]

Hello everyone, I hope all well with you and happy new year

I have a Weber teams user currently have an issue, which he cannot select a mobile phone to have calls forwarded to. >> Error : Failed to forward to selected number. Reverted to Do not forward calls. … any ideas how to fix that ?

[Roger Kallberg]

Start by describing the call processing system you have with Webex (formerly named Webex Teams)?

[AhmedAziz]

Hello Roger, 

I'm referring to WebEx teams App 

on the left side at the bottom of the app you have call settings .. whenever we set the forwarding to mobile we get this error  

Failed to forward to selected number. Reverted to Do not forward calls

Calling System is CUCM 

[Roger Kallberg]

FYI there is nothing named Webex Teams app anymore. Cisco dropped the part “Teams” from the name in mid December.

[Roger Kallberg]

As it’s CUCM it would be the call forward all CSS that you should check if it has visibility over call routing that matches the mobile number.