We currently are Testing WebEx Teams calling via the mobile and desktop application. Everything works without issue, but I have a question around the authentication timeouts for the mobile application.
When using the mobile app, (android or iPhone) I authenticate using SSO, test the phone and it works without issue. After about 60 – 90 minutes, if someone calls me on my work line my iPhone doesn’t ring. When going back into the application is prompts me for authentication again, calling services remain unavailable until I re-authenticate. Interestingly if In cancel authentication I can use the chat part of WebEx without issue.
I have checked the Expressways, the WebEx portal and the application itself and I cannot find anyway to extend the authentication timeout. Can you tell me where I can find this setting if such a thing exists, or how we go about extending the authentication timeout to make WebEx calling useful?
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Design : Standard MRA design – two Expressway E (one in each DC), two Expressway C, linking to our CUCM cluster – three nodes Pub and sub in each DC and a tertiary subscriber, SSO configured for MRA, authentication is handled by Microsoft ADFS.
- We have APNs configured
- CUCM 11.5.1
- This is only affecting all WebEx mobile client
Collaboration issue
