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Webex Teams UC calling disconnects from phone

Jacob Hendricks
Level 1
Level 1

My organization is using Webex Teams UC Calling in multiple instances. 

 

Webex Teams Desktop for Windows

Webex Teams VDI in a XenApp environment (Windows based)

Webex Teams VDI in a XenDesktop environment (Windows based)

 

Users are having to input their Unified CM credentials throughout the work day repeatedly to maintain a connection to their Cisco 7821 desk phones. 

 

We utilize a single CUCM cluster version 12.5.1 and are on the 3.0.16605.0 version of Webex Teams. Most of the complaints happen with the Webex Teams VDI XenDesktop users. I have been unable to track down where the disconnect is happening and why the credentials are not persisting for these users. 

 

Any thoughts or similar experiences would be appreciated.

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