My organization is using Webex Teams UC Calling in multiple instances.
Webex Teams Desktop for Windows
Webex Teams VDI in a XenApp environment (Windows based)
Webex Teams VDI in a XenDesktop environment (Windows based)
Users are having to input their Unified CM credentials throughout the work day repeatedly to maintain a connection to their Cisco 7821 desk phones.
We utilize a single CUCM cluster version 12.5.1 and are on the 3.0.16605.0 version of Webex Teams. Most of the complaints happen with the Webex Teams VDI XenDesktop users. I have been unable to track down where the disconnect is happening and why the credentials are not persisting for these users.
Any thoughts or similar experiences would be appreciated.
