We're just looking over migrating from CUCM to Webex Calling. Our users use physical handsets with Jabber and 8851 handsets.
Currently, we have forwards setup on our users so that when they're busy, offline or don't answer, their calls automatically forward over to their department huntgroup. This is done via the forwards against the directory number in CUCM.
If the user is away, they can forward their phone themselves though, using Jabber or the handset, to their mobile or another number, this will forward all calls direct to them at whichever number they've put in and will overrule any of the conditional forwards above. Testing Webex client and the 8851 handsets with Webex Calling, when adding and removing this Forward All forward on the handset, it will also clear off any conditional forward rules to the hunt group.
The only way around it i've found is to remove the Call Forward/Clear option from the handsets softkeys and to get them to forward their calls from the Webex client. Is there a way to have the Call Forward/Clear option on the handset not wipe out all Forwards for a user and only affect the Forward All option, like the Webex Client?
