Good Afternoon Cisco Community! My client is running into an issue where an Inactive User in Webex Control Hub has retained ownership over a DID and an extension. I find that I am unable to re-assign neither the DID nor the extension at this time to ...
Forum Posts
It is possible to see more than 200 call records in the call log in the webex app? Or more than 30 days?
Resolved! cscan doesn't work for Japan
Hello. When I go to cscan.webex.com and run a test by selecting Japan as a location, it shows the testing page, but no progress as the attached. The result is the same for both basic and advanced test for Tokyo and Osaka
This is a question about "PushNotificationRetrieval" displayed in "Related reason" in the Calling Detailed Call History report item.What actions will "PushNotificationRetrieval" be displayed in the app?
does anyone know how to resolve this error, trying to migrate a 7821 phone from cucm to cloud... .this is the error that appears in the control hub POST failed: HTTP/1.1 502 Bad Gateway (url = https://csdm-a.wbx2.com/csdm/api/v1/organization/87a887...
On a call with WebEx after 5-20 min I get some tones, and then my call drops. Any body knows why?
My agents cannot decline calls using the web toast notification in the lower left of the screen. If they click decline, it reappears and the call keeps ringing them. Is this the default behavior? Is there a way to let them decline a call so it goes t...
User presses Transfer, dials number, presses transfer again but call does not transfer, it gets stuck on hold. (Caller hears hold music)
A bunch of people in my office have all started to have the same problem over the last month or twoWhen remoting from home, the webcam on Webex over Citrix WORKS in the preview pain, but doesnt work in meetings. It use to work, it just stopped. Whe...
We have a call queue for our help desk that is receiving calls normally, however the call queue analytics on the Control Hub don't seem to be updating with call stats. Has anyone else seen this behavior?
Registration: Registered with Cisco Unified Communications Manager CUCM-PUB IPv4 Address: 10.41.17.82 Active Load ID: sip8845_65.14-1-1-0001-125 Inactive Load ID: sip8845_65.12-1-1-12 Download Status: Failed Requested Load ID: sip8845_65.11...
Hi Team, We have order the webex team and requirement is to use on premim cucm for call control.we want integration of webex control hub with cucm without the MRA(Expressway). Please advise how to achieve this implementation?
My Webex Meeting App upgraded to Webex Teams (looking like) and now it shows as Webex. I can chat , collaborate and engage with Webex Meetings. The Remote Desktop Control function however no longer works. I am not able to request remote control or us...
Each time someone receives a call, the individual is logged on the list on the left. This list gets large and difficult to manage for Help Desk or for those who receive large volumes of calls. They have to manually "Leave" each interaction. Is there ...
Hello, I am not sure if this was something that was there earlier. I want to know if there is a way to filter out detailed call history records from the control hub analytics page based on a time range, and also if I can specify the time zone to whic...
