12-16-2021 10:21 AM
Is there any way to give a customer the option to leave a message while in a Call Queue without losing their place in queue?
12-16-2021 11:14 AM
No, there is not..
You could only specify an overflow in the CQ after a particular time to an AA. That AA either transfers back to the CQ or forwards to a voicemail. But as you said, the user would loose its place in the queue and start over again..
12-17-2021 11:53 AM
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