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Has anyone successfully used Webex Calling with Service Cloud Voice ?

Donald Nowland
Level 1
Level 1

Our 501(c)3 nonprofit organization currently uses Webex Calling as our phone system and are looking to be able to integrate with Service Cloud Voice. From what I have discovered thus far is that the only native telephony partner integration for Cisco is Webex Contact Center which our organization doesn't have. However, the Webex Calling product has a Salesforce Integration but not a telephony partner integration. 

 

  1. Are there any developers who have built a custom telephony integration for Webex Calling with Salesforce Voice. 
  2. Is it possible Amazon Connect for Service Cloud Voice in conjunction with Webex Calling as opposed a custom designed integration.
  3. Are there any other recommendations on incorporating Webex Calling with Service Cloud Voice for our organization ?

I appreciate any and all feedback / suggestions for what appears to be our unique business need. 

2 Replies 2

Dave Nichols
Level 1
Level 1

Hi Donald, please reach out to us at Bucher + Suter, a gold Cisco partner.  It's a use case we are seeing more and more and can help with.

Brandy Leonard
Level 1
Level 1

Interested about this as well.