Hi Everyone, Currently my customer have Genesys Contact Center which integrated to CUCM. The CUCM will be replaced by Webex Calling. Is it possible to integrate Webex Calling with Genesys CC ? Is there a guidance or reference how to do it ? Thank y...
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Enjoying Webex? What's your favorite feature? We're partnering with TrustRadius to gather feedback on our Webex portfolio! Share your thoughts on any Webex product you use and earn a $25 gift card for each review (potentially earn over $200 if you us...
Hi everyone, I’ve been noticing for the past few months that my iPhone battery is getting drained within a few hours. It seems that the battery usage is happening even when I’m not using the app. I have closed the app when not using but it still says...
I'm a CUCM on-premise worker and I'm starting reading about Webex Calling and I don't understand very well the term location. This is a Cisco Definition: "Locations help you arrange your organization’s workforce into logical groupings. For example, a...
What is the license required for a Cisco router to be cube as a local gateway for Webex calling?
I am going through the Modified Calling Data/User Features Template that we download when we want to do this in bulk. I am going through all the options, and I see a lot of User ID 1 through 10. For example, Push To Talk User ID 1 through 10, Privacy...
I have an issue and not sure how to do it. I was asked that when someone calls let's say my extension and I'm not at my desk to answer the call. How can I make the call after certain number of rings go to a group extension of 5 or more phones?
Hi All,Sorry for Asking the such simple question. I configured an ISR4431 as the Local Gateway for Webex Calling. When I tried to make call from Webex App. It return as 484 Address incomplete and found that the SIP INVITE message is different as seem...
Currently utilising Cisco 8845 phone handsets with Cisco WebEx Calling, All cloud-managed via WebEx.The issue we currently are having with the desk phones is calling numbers that have Interactive Voice Response and the DTMF Tones not being recognised...
We recently started to use Webex app. When finishing the setup en login to our environment there is no ringtone comming out of the Laptop speaker at a incomming call.During testing everything is sounding normal.Alle setting are OK.What can cause this...
Hello again, Is there a way of setting up a pre-recorded voicemsg on the desktop and mobile webex app? Example, when someone calls me and is redirected to my voicemail, they hear (ie: Sorry I am on holiday right now, but please a brief msg and contac...
How do you port existing Cisco PSTN numbers over to a different authorized PSTN carrier within Control Hub?
WebEx will not dial out unless I remove special characters other than a hyphen. For example, it will not dial these numbers:(520) 555-5555520.555.5555It will only dial:5205555555520-555-5555520 555 5555Is this normal and by-design? In my overall expe...
The end user tried logging into the voice portal to record a greeting for the auto attendant, however they got locked out. I've reset the portal pin but it doesn't seem to unlock the login. What am I missing with this?
Has anyone figured out how to determine which Webex Calling Data Center (US has 2 Chicago/Dallas) that different locations register to? We have a bunch of locations across the US and I'm trying to figure out what locations are registering to what DC?
