How to programmatically retrieve call info without token ownership?

[rachelro]

What is the best way to get information about a call that happens between two users that the application token is not owned by one of the call members and do it programmatically?

Thanks in advance

[kctrey]

For real-time call information, only the user tokens are able to see the call details. After the call ends and the CDR is written, an admin token can use the Real-Time Call History to get the information about the call (https://developer.webex.com/docs/api/v1/reports-detailed-call-history).

One alternative is to have the user authenticate to an Integration which registers a Webhook. When the user places of receives a call, the webhook will be sent to the HTTP server (yours) and you will have access to the call information as it happens.