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Support for cisco phone 8851 and 8841

decris
Level 1
Level 1

Hello, I'm new in VoIP world, and I just got a cisco phone 8851 and 8841 and i want to be able to use them at my HomeLab but I don't know where to start. Can I have some guidance plz Thanks.

4 Replies 4

adayeo
Cisco Employee
Cisco Employee

You can try the steps in https://upgrade.cisco.com/e2m_converter_wxc

 

dtibbe
VIP Alumni
VIP Alumni

Do you have already Webex Calling and access to Control Hub? Is it properly configured and you want to set up those phones now?

Or do you have those phones with MPP firmware and want to use them with any other SIP based telephony platform?

I don't Cisco Webex calling yet, I haven't done anything yet, I wanna have them work thats it, they don't have MPP firmware as I just checked. If you can provide me with some guidance how to achieve it step by step, I will be really happy. 

Well, the link to the SW-Upgrader will allow you to migrate the phones' firmware was already mentioned.

As you're a noob in Webex Calling, I'd suggest to take some courses at the academy https://academy.webex.com/, specially the Calling Foundation https://academy.webex.com/learn/courses/2129/webex-foundations-calling. You may also sign up for a sandbox to get familiar with Control Hub etc https://developer.webex.com/docs/developer-sandbox-guide. You may also check the avilable Calling Plans at https://pricing.webex.com/us/en/hybrid-work/calling/

But: Maybe it is also a good idea to contact a Cisco Collaboration partner at https://locatr.cloudapps.cisco.com/ that assists you with his knownledge.